Customer Services Engineer

About the Company DEDIENNE AEROSPACE is a world leader in design, manufacturing and maintenance of aeronautical tooling. For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, MRO companies, leasers, and others). DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, Shanghai, Derby, Doha, Istanbul, Jeddah, Toulouse, Paris and many more locations worldwide. The diverse range of licenses acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth. Our employees with their variety of cultural backgrounds and nationalities – are our biggest asset, and actively participating in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective and that is customer satisfaction. If you are dynamic, relish a challenge and working in a multicultural and international environment, join us now! Job Overview: We are looking for a proactive and customer-focused Customer Services Engineer to provide advanced technical expertise, engineering support, and service solutions related to aerospace tooling, equipment, and ground support equipment (GSE). The role ensures that all technical service activities comply with engineering standards, quality requirements, and customer specifications. It also supports complex troubleshooting, continuous improvement initiatives, and coordination with internal departments to ensure efficient and high-quality service delivery. Position and Reporting Structure As a Customer Services Engineer, you will report directly to the Customer Services Manager and will be an integral part of our Servicing team. Key Duties and Responsibilities: • Provide engineering and technical support for maintenance, repair, and servicing of aerospace tooling and equipment. • Review and validate repair methods, technical procedures, and service instructions to ensure compliance with engineering and quality standards. • Ensure all service activities comply with company policies, engineering standards, and regulatory requirements. • Prepare and review technical reports, service documentation, and engineering assessments. • Coordinate with quality, operations, logistics, and supply chain teams to ensure efficient service execution. • Provide technical guidance and support to Customer Services Lead Technicians and Technicians. • Assist in customer communication for technical matters, including clarifications, issue resolution, and service recommendations. • Procure mechanical components, machinery, and spare parts for production, maintenance, or projects. • Negotiate with suppliers for competitive pricing, favorable terms, and timely delivery. • Build and maintain a diverse, reliable supplier base for mechanical equipment and parts. • Conduct regular supplier audits and performance reviews to ensure compliance with quality standards and delivery schedules. • Update and monitor BOMs to align with design changes and production requirements. • Complete any additional tasks or special assignments as instructed by the manager, including handling urgent service requests or ad-hoc duties as required. • Follow all safety protocols and standards while performing daily assignments. • Complete any additional tasks or special assignments as instructed by the manager, or ad-hoc duties as required. • Handle confidential information with discretion, ensuring it is stored securely and shared only with authorized personnel. Qualifications: • Bachelor’s degree in Aerospace/Mechanical/Electronics Engineering or a related field. • Proven experience in customer service engineering, technical support or maintenance [min 3 – 5 years] • Strong technical troubleshooting and problem-solving skills. • Excellent communication and interpersonal skills. • Proficiency in MS Office applications. • Strong organizational and time management skills. • Excellent command of English is a MUST; knowledge of additional languages is an advantage. • Ability to work in a fast-paced environment and manage multiple tasks and priorities effectively. • Customer-oriented mindset with the ability to maintain professional relationships with clients. • Willingness to travel for onsite support and customer visits when required. • SCE registered, valid KSA driving license & Arabic language proficiency is a plus. Why Join Us? • We invest in your professional development through continuous training programs and career growth opportunities. • Gain valuable international exposure by working with global customers, aviation partners, and technical support teams. • Be part of a collaborative, dynamic, and inclusive work environment. • Opportunity to work on advanced aerospace equipment and technical solutions. • Competitive compensation and benefits package. Equal Opportunity Employer At DEDIENNE AEROSPACE, we believe that diversity and inclusion are key to driving innovation and success. We value the unique contributions that each individual brings to the team and are dedicated to fostering a culture of diversity where different perspectives are valued and embraced. Our hiring decisions are based on qualifications, merit, and business needs, ensuring a fair and transparent recruitment process. If you are passionate about customer support, technical problem-solving, and delivering excellent service, we’d love to have you on our team! Please submit your CV to jobs.mea@dedienne-aero.com